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Leasing Consultant

2 months ago


Beaverton, Oregon, United States Avenue5 Full time
About the Leasing Consultant Position

We are seeking a highly skilled Leasing Consultant to join our team at Avenue5 Residential. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals.

Key Responsibilities:
  • Provide exceptional customer service to prospective and current residents, ensuring a quality living experience.
  • Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
  • Ensure model apartments are in touring condition and orient prospective and current residents to the property.
  • Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
  • Maintain accurate and detailed records of traffic activity and follow up with prospective residents via phone, mail, or email.
  • Convert phone traffic into scheduled appointments with prospective residents to tour the property.
  • Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
  • Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents.
  • Complete weekly leasing reports in an accurate and timely fashion and ensure all open and close procedures are completed daily.
  • Assist with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately.
  • Responsible for shopping competitive properties and inspecting buildings and grounds to ensure safety and cleanliness, alerting maintenance to items that need to be repaired.
  • Assist with processing work order requests for residents and ensure work is completed in a timely manner.
  • Support management by providing clerical support, such as answering phone calls, filing, and processing property invoices, as needed.
  • May be asked to assist with planning and implementing resident activities to increase resident retention.
Requirements:
  • High school diploma required; minimum of one year of previous sales experience preferred.
  • One year of previous residential leasing experience preferred.
  • Excellent customer service and interpersonal skills with the ability to relate to others.
  • Prior experience in Yardi Voyager or another equivalent system preferred.
  • Basic level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
  • Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
  • Sensitivity to confidential matters required.
  • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
  • Strong organizational and time-management skills.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Must maintain a valid driver's license, clean driving record, and current auto insurance.
  • Must comply with all safety requirements.
  • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
About Avenue5

Avenue5 Residential is a fast-growing property management company with a passion for delivering exceptional customer service and creating a positive living experience for our residents. We are committed to empowering our associates and providing opportunities for growth and development.

We are proud to be a certified Great Place to Work and have been recognized as one of the Best Places to Work in Multifamily. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.