Senior Implementation Manager

2 weeks ago


Buffalo, New York, United States HSBC Full time

Job Summary

HSBC is seeking a highly skilled Senior Implementation Manager to join our team. As a key member of our Global Payment Solutions team, you will be responsible for managing the end-to-end client implementation process, ensuring a seamless and efficient experience for our customers.

Key Responsibilities

  • Manage the client implementation process from start to finish, ensuring timely and accurate delivery of services.
  • Develop and maintain strong relationships with clients, sales teams, and internal stakeholders to ensure successful project outcomes.
  • Collaborate with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and customer satisfaction.
  • Provide expert guidance and support to clients on commercial cash management products and services, ensuring they achieve their business goals.
  • Stay up-to-date with industry trends and regulatory requirements, ensuring our clients receive the best possible service.

Requirements

  • University degree and/or relevant training courses.
  • In-depth knowledge of commercial cash management and electronic banking products.
  • Proven ability to deliver creative and flexible customer solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Project management expertise, with the ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer

HSBC offers a competitive salary and benefits package, including a robust wellness program, flexible work arrangements, and opportunities for professional development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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