Career Development Associate

3 weeks ago


Roanoke, Virginia, United States Fidelity Investments Full time
Job Description:

Fidelity Investments seeks a skilled Career Development Associate to join its Workplace Planning and Advice outbound and inbound call team. As a key member of the team, you will play a vital role in helping clients achieve their long-term financial goals.

About Fidelity Investments:

Fidelity Investments is an industry leader in innovation and customer service, offering a comprehensive suite of products and services designed to help individuals and families plan for their financial futures. With a commitment to empowering professional growth, flexibility, and support, Fidelity provides a dynamic and inclusive work environment that fosters long-term success for its associates and clients alike.

About the Role:

The successful candidate will be responsible for connecting with Fidelity clients to build effective relationships through calling and engaging warm leads. You will guide inactive and active 401(k) participants through all their available options, introducing them to Fidelity's services and products. As you develop relationship-building and industry expertise, you'll advance to taking consultative inbound calls from current customers, providing personalized guidance and support to help them achieve their financial objectives.

Key Responsibilities:
  • Build rapport with Fidelity clients through profiling and utilizing consultative skills during client interactions
  • Guide inactive and active 401(k) participants through available options and introduce them to Fidelity's services and products
  • Take consultative inbound calls from current customers, providing personalized guidance and support
Requirements:
  • Outstanding customer relations experience, including sales process knowledge and warm lead handling
  • Knowledge or experience in sales or consultative relationship processes
  • Demonstrate accountability and goal-oriented mindset
Salary Estimate:

$65,000 - $80,000 per year, depending on location and experience.

Benefits:

Fidelity Investments offers a comprehensive benefits package, including Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.



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