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Guest Services Representative

2 months ago

Tannersville, Pennsylvania, United States Camelback Lodge Full time
Position Title: Front Office Agent

Department: Front Office

Reports to: Front Office Manager

Our Front Office team consists of dedicated and well-trained professionals committed to delivering exceptional and efficient service to all guests during their check-in, throughout their stay, and at checkout, while optimizing room revenue and occupancy rates.

Benefits of Joining Our Team:
  • Complimentary access to local attractions and recreational facilities, along with exclusive friends and family discounts.
  • Paid training programs designed to enhance skills, knowledge, and professional growth.
  • Engaging employee events throughout the year.
  • Referral bonuses for bringing friends to join our team.
  • Competitive compensation and opportunities for career advancement.
  • Interact with diverse individuals from around the globe.
  • Next-day pay options available through our payment partner.
  • Tuition reimbursement for continued education.
  • Comprehensive medical, dental, and vision insurance, along with a 401K plan.
  • Paid time off and vacation benefits.
How to Create Lasting Impressions:
  • Maintain a friendly demeanor.
  • Prioritize safety for yourself and guests.
  • Facilitate the check-in and check-out processes for guests.
  • Provide assistance with inquiries from guests.
  • Manage and direct incoming calls as necessary.
Is This Role Right for You?
  • Must be at least 18 years of age.
  • Experience in guest services or front desk operations is preferred but not mandatory.
  • Exceptional customer service skills are essential.
This job description serves as a general overview of the responsibilities and duties associated with this position and may be subject to modifications by Camelback Lodge at any time. Responsibilities are provided as guidelines and are not exhaustive.