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Rental Solutions Expert

2 months ago

Pittsburgh, Pennsylvania, United States Hertz Full time

Hiring Description for Customer Care Representative at Hertz Corporation

About Our Role:

  • We are seeking a skilled Customer Care Representative who will serve as our ambassador at Hertz locations throughout North America.,

    Main Responsibilities:

    • Welcome each customer with exceptional service by effectively managing rental (and occasional return) processes in accordance with Hertz's policies.
    ,All responsibilities listed below are crucial aspects which require immediate attention:,
a) Ensure seamless rental transactions while consistently providing world-class service;,b) Maintain accurate records using computerized systems; accurately process rental documents; ,c) Facilitate communication between customers regarding rental requirements; clarify terms; offer assistance when necessary; ,d) Provide expert knowledge regarding Hertz's rental products; assist customers in selecting suitable options according tp needs; ,e) Utilize problem-solving skills when dealing with complex customer issues; find solutions efficiently; ,f) Stay updated on Hertz's policies & procedures; adhere strictly; ,
  1. a)
Promote teamwork & collaboration within Hertz's culture; actively participate & contribute; ,
  1. b)
Maintain high standards throughout operations ensuring consistent delivery & execution; ,
  1. c)
Cultivate long-term customer relationships built upon trust & loyalty; exceed expectations whenever possible; ,
  1. d)
Foster inclusivity & diversity within Hertz's community by promoting equal opportunities & respect towards each individual;,
  1. e)
Sustain efficient operations & adhere strictly tp established deadlines & targets;,

About Us:

,

Hertz Corporation operates globally across multiple brands offering rental services through approximately 9,P000 locations worldwide providing seamless travel experiences, ensuring consistency across cultures & locations while maintaining shared values emphasizing teamwork collaboration diversity, respect inclusivity customer satisfaction driving progress effectively striving for excellence every day every time, fostering growth embracing new opportunities ensuring continuous quality sustainable excellence continually enhancing customer satisfaction experiences, staying adaptable innovating, staying ahead embracing innovation maintaining excellence remaining open-minded, sharing knowledge empowering everyone every step along this journey towards excellence continually striving, continually improving adapting innovating advancing responsibly proactively positively contributing together, continually striving towards achieving best practices through diversity resilience adaptability innovation sustainability progress growth, engaging others, building strong relationships driving change embracing new perspectives taking calculated risks innovating, embracing progress, emphasizing inclusivity ensuring equal opportunities continually striving together maintaining quality excellence, driving change through inclusivity innovation collaboration progress, creating sustainable growth striving continually towards excellence maintaining continuous quality, embracing new ideas growth innovating, striving towards exceptional results ensuring customer satisfaction delivering consistently high-quality services every time, driving progress through innovation inclusivity collaboration teamwork diversity resilience adaptability sustainability, fostering innovation embracing progress continually striving towards excellence ensuring continuous quality customer satisfaction growth, embracing progress innovation adaptability inclusivity striving towards excellence ensuring continuous quality sustainable growth continually striving towards achieving exceptional results, proactively innovating adapting maintaining quality excellence every step along this journey towards exceptional results.