Digital Marketing Operations Specialist

3 days ago


Columbia, Maryland, United States Knak Digital Full time

We are seeking a highly skilled Digital Marketing Operations Specialist to join our team at Knak Digital.

About Us:

Knak Digital is a leading marketing firm specializing in representing Fortune 500 companies, including hospitality and consumer brands. With over 20+ years of experience, we have established ourselves as a trusted partner in the industry.

Role Overview:

This role involves collaborating with client service teams to set realistic timelines and ensure all stakeholders are informed. You will be responsible for monitoring and revising project timelines as needed to ensure timely delivery of project deliverables.

You will also coordinate with Creative and Digital Directors to align campaign timelines and secure cross-functional approvals. Additionally, you will review weekly status sheets to set clear task expectations and manage team expectations regarding schedules and changes.

Your Responsibilities:

  • Collaborate with client service teams to set realistic timelines and ensure all stakeholders are informed.
  • Monitor and revise project timelines as needed to ensure timely delivery of project deliverables.
  • Coordinate with Creative and Digital Directors to align campaign timelines and secure cross-functional approvals.
  • Review weekly status sheets to set clear task expectations and manage team expectations regarding schedules and changes.
  • Balance cross-functional team workloads with other IPMs and the Project Management Supervisor.
  • Develop and implement testing and QA plans, and optimize project workflows using the Workamajig tool.
  • Participate in monthly Project Summary Scoreboard meetings for job/estimate/resource reconciliation.
  • Daily review of Staff Schedule dashboard and Traffic Calendar Hot Sheets to document project details, manage change, and provide team direction using Conversations and Deliverables.

Your Profile:

  • A minimum of 3+ years of experience in an agency or in-house environment.
  • A Bachelor's degree in design, management, or a related field.
  • Proficiency in MS Office, Creative Suite, and Workamajig (a plus).
  • Familiarity with current web trends and technologies, such as CMS systems like Umbraco, WordPress, and Drupal.
  • Excellent communication skills to present project plans, schedules, issues, risks, and requirements to team members.
  • Strong attention to detail and problem-solving skills.
  • Effective management of multiple concurrent projects against aggressive timelines without compromising accuracy or quality.

Salary Information:

The estimated salary range for this position is between $70,000 and $90,000 per annum, depending on experience and qualifications.

Benefits:

We offer a comprehensive benefits package, including health insurance, dental insurance, 401(k) matching, and a casual company culture.



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