Quality Liaison Specialist
4 weeks ago
The Quality Liaison will serve as the primary contact for the business and the client to ensure that we build satisfactory and profitable relationships with the client. Daechang Seat Co LTD USA has a strong commitment to quality and technology in automobile seats, and we are seeking a highly skilled individual to join our team.
We are committed to global marketing and green management to contribute to our customers and human society. Our ideal candidate will have experience in the customer service space and a strong understanding of quality principles.
Responsibilities:
- Maintain and develop internal support for the client
- Assess and support interactions based on internal standards
- Accompany evaluations with meaningful and constructive feedback
- Discuss and explain feedback with client and vendor in regular meetings
- Analyze all customer service metrics and guidelines to ensure we are maintaining high quality for the customer
- Help leadership improve performance with specific instructions and constant support
- Monitor customer service performance on a regular basis
- Create reports that reflect quality performance
- Participate in calibration sessions to maintain consistency with quality of product
- Contribute to the team culture in a positive manner
Requirements:
Working Hours:
8:00AM-5:30PM Eastern Standard Time
Requirements:
- Experience in the customer service space
- 6 months quality experience is required
- 6 months in an automotive space (preferred)
Daechang Seat Co LTD USA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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