Application Management Engineer

3 weeks ago

Jersey City, New Jersey, United States Tenova LLC Full time
Job Title: Application Management Engineer

On behalf of our client, a global underwriting and insurance brand, we are seeking an experienced Application Management Engineer with strong expertise in Java, SQL, and related technologies to join a dynamic Application Services IT team.

Key Responsibilities:
  • Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers.
  • Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
  • Utilize the platform's various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
  • Collaborate with Product and Technical teams to address recurring issues and enhance support services.
  • Create and maintain internal documentation on platform functionalities and processes.
  • Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
  • Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
  • Work with business for prioritization of various tasks/requests/changes/issues.
  • Participate in application onboarding / decommissioning discussions.
  • Participate in Permit to Build / Permit to Operate discussions.
  • Participate in PI Planning
  • Participate in Major incident RCA calls.
  • Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization.
Requirements:
  • 5 + years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutions.
  • Experience with two any of the major cloud providers (AWS and Azure).
  • Experience working with internal and external APIs.
  • Experience of working with Microservices, APIs, Mule.
  • Experience of working in Distributed Technologies.
  • Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.
  • Ability to work independently and ability to multitask whenever there is a major incident involving multiple stakeholders, or multiple activities planned while still communicating with the stakeholders on key issues.
  • Proven track record of building support processes and methodologies from scratch and make improvements on existing ones.
  • Experience with working in monitoring or cloud cost management segments.
  • Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
  • Implement long-term IT solutions with an eye on security and cost evaluations.
  • Supporting global workforce, partnering with overseas IT teams, both employees and consultants.
  • A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
  • Optimize applications by integrating new technologies and performing upgrades.
  • Ability to meet tight deadlines.
  • Sound knowledge of all ITIL processes i.e., Incident Management, Problem Management, Change Management & Service Request management.
  • Strong analytical, problem solving and communication skills.
  • Should be well versed in Agile process and Rally.
Benefits:
  • Medical and Prescription Drug Plans
  • Dental Plans
  • Vision Plan
  • Flexible Spending Accounts (FSA)
  • Commuter Expense Reimbursement Account (CERA)
  • 24 days PTO to start
  • 401(k)
  • Volunteer Time Off policy
  • Life, critical illness, disability insurances
  • And so much more

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