Aquatic Operations Manager

1 month ago


Charlotte, North Carolina, United States Aqua-Tots Swim School Full time
Aquatic Manager Job Description

The Aquatic Manager is a key leadership position at Aqua-Tots Swim School, responsible for overseeing the daily operations of our aquatic programs. This role requires a strong focus on customer service, water safety, and team management.

Key Responsibilities:
  • Lead and manage the aquatic team to ensure excellent customer service and water safety standards are met.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Oversee the hiring, training, and development of aquatic staff.
  • Manage aquatic staff schedules, attendance, and shift coverage.
  • Assist in the management of aquatic programs, including swim lesson scheduling and curriculum development.
  • Ensure compliance with Aqua-Tots Swim School policies and procedures.
  • Collaborate with the General Manager to achieve business objectives.
Requirements:
  • Bachelor's degree in a related field (e.g., education, business, or hospitality).
  • At least 2 years of experience in a leadership or management role, preferably in a swim school or aquatic environment.
  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Valid driver's license and reliable transportation.
Preferred Qualifications:
  • Experience in swim lesson program development and implementation.
  • Knowledge of water safety protocols and procedures.
  • Ability to develop and implement training programs for aquatic staff.
  • Experience with customer relationship management software.

Aqua-Tots Swim School is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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