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Junior Operations Supervisor

2 months ago

McKinney, Texas, United States Biolife Plasma Services Full time
Job Overview

By selecting the "Apply" option, I acknowledge that my application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Policy and Terms of Use. I affirm that all details submitted in my application are accurate to the best of my knowledge.

Position Summary

About BioLife Plasma Services

At BioLife, we take pride in knowing that our work contributes to enhancing the lives of individuals with rare health conditions. While you dedicate your efforts to our donors, we will provide the support you need. We offer a meaningful mission, a reliable team, career advancement opportunities, and a comprehensive benefits package, all within a dynamic and welcoming atmosphere.

BioLife Plasma Services operates as a division of Takeda Pharmaceutical Company Ltd.

This role will involve 6-8 weeks of travel for training purposes, with all travel-related expenses covered by the organization, including flights, rental vehicles, accommodations, and meals. Weekend travel home may be an option and can be discussed further during the interview.

This unique opportunity to join a new team as we broaden our network presents excellent prospects for career development while directly influencing our capacity to meet patient needs. Upon application, please ensure your email address is correctly listed in your profile and check it regularly for updates throughout the application process.

PRIMARY RESPONSIBILITIES

Accountable for the overall supervision of personnel assigned to production areas. Capable of executing all technical tasks necessary within these areas. Assists management in achieving organizational objectives.

All responsibilities must adhere to federal, state, local, and company-specific regulations concerning product quality, employee and donor safety, and the effective execution of daily operations.

KEY ACCOUNTABILITIES

  • Operational Leadership (70%)
    • Ensures compliance of all center staff with federal, state, local, and company-specific regulations regarding quality, safety of products, donors, and employees, and proper execution of daily operations.
    • Effectively organizes employee schedules to align with business requirements.
    • Possesses knowledge of Inventory Management and basic accounting principles to uphold sound inventory practices within the center.
    • Manages production areas efficiently, inspiring and motivating employees to achieve performance targets and adhere to company quality standards and procedures.
    • Addresses concerns from donors and employees promptly.
    • Accurately documents and counsels employees on non-conformance issues, collaborating with management to identify root causes.
    • Performs all non-core tasks and those limited to Customer Service roles and above.
    • Maintains qualifications and executes all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
  • Employee Development (30%):
    • Provides ongoing feedback to employees and management regarding center and individual performance.
    • Ensures employee commitment to customer service standards.
    • Encourages teamwork and collaborates with staff, peers, and management to meet business objectives. Communicates effectively and resolves conflicts proactively.
    • Participates in the pre-screening and interviewing process for center personnel.
    • Initiates disciplinary actions for employees in accordance with company policies and procedures, as necessary.

SKILLS AND COMPETENCIES

Technical/Functional Expertise

  • Strong verbal communication and customer service abilities.
  • Attention to detail and capacity to work independently.
  • Demonstrated technical proficiency.
  • Maintains cleanliness of the work environment and assists other areas as needed to ensure a professional setting.
  • Ability to comprehend and adhere to Standard Operating Procedures (SOPs) and maintain thorough and accurate records.
  • Must obtain and sustain Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership Qualities

  • Integrity
  • Fairness
  • Honesty
  • Perseverance
  • Patient-centered focus
  • Building trust within the community
  • Upholding our reputation
  • Business development

Decision-making and Autonomy

  • Refers escalated donor/employee issues to the management team (internal).
  • Consults with the Center Manager for guidance on decisions (internal).
  • Advises and counsels hourly staff on operational, safety, and customer service matters (internal).

Interaction and Collaboration

  • Responsible for delivering exceptional customer service to donors (external) and fellow employees (internal).
  • Participates in staff meetings and other team gatherings as required.
  • Possesses strong verbal communication and customer service skills.
  • Ability to manage multiple tasks and work collaboratively.

Innovation and Improvement

  • Coordinates with all center roles to effectively resolve issues, ensure staff and donor safety, and provide an outstanding customer experience.
  • Supports the center management team in identifying operational improvement opportunities, initiating changes to center processes as needed, utilizing company-approved procedures (including but not limited to 5S, Value Stream Mapping, and Kaizen).

WORK ENVIRONMENT

  • Requires frequent bending, stooping, crouching, and reaching above and below shoulder height. Frequent lifting of up to 32 pounds, and occasional lifting of up to 50 pounds.
  • Must possess fine motor skills, depth perception, and the ability to hear equipment sounds from a distance.
  • Production environment necessitating the ability to walk and stand for the entire work shift.
  • Due to potential exposure to bloodborne pathogens (risk level 1), 90% of production-related tasks require prolonged glove use.

EDUCATION AND EXPERIENCE:

Essential: High School Diploma or equivalent required.

Preferred:

  • Experience in a laboratory, hospital, or other regulated environment is advantageous.
  • Associates or Bachelor's degree is desirable.

ADDITIONAL INFORMATION

  • FLSA Classification (US) - Non-Exempt
  • Other duties and responsibilities as assigned.

BioLife Compensation and Benefits Overview

We recognize that compensation is a significant factor as you contemplate your next career move. We are dedicated to equitable pay for all employees and strive for transparency in our compensation practices.

EEO Statement

BioLife is committed to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state, and local laws, and any other characteristic protected by law.