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    Job OverviewIn this role, you will be responsible for delivering exceptional customer service to guests in the comfort of their rooms. As a key member of our dining services team, you will take pride in ensuring that every guest's experience is nothing short of exceptional.ResponsibilitiesTake room service orders over the phone and respond to guests'...

Rooms Coordinator

2 weeks ago


Dinan, Bretagne, United States Marriott Full time

At Marriott International, we strive for excellence in the care and comfort of our guests. The Rooms Controller plays a pivotal role in delivering exceptional service and ensuring that every guest's stay is truly memorable. In this dynamic role, you will be responsible for assigning rooms according to guest preferences, pre-registering designated guests, and preparing key packets. You will also coordinate check-in/pre-registration procedures for arriving groups, review and track requests for room changes, and communicate with staff to ensure seamless execution.

Key Responsibilities
  • Assign rooms based on guest preferences
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in/pre-registration procedures for arriving groups
  • Review and track requests for room changes
  • Communicate with staff to ensure seamless execution

In addition to these responsibilities, you will also confirm reservations and cancellations, review out-of-order rooms daily, and ensure that rates match market codes. Your attention to detail and ability to multitask will be essential in ensuring that all guests receive the highest level of service.

Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience required
  • Familiarity with Marriott International's Gold Standards and Service Values

We are committed to providing a positive working environment where our Ladies and Gentlemen feel valued, respected, and empowered to deliver exceptional service. If you share our passion for hospitality and are dedicated to exceeding our guests' expectations, we encourage you to apply for this exciting opportunity.