Financial Counselor

1 week ago

Hershey, Pennsylvania, United States Penn State College of Medicine Full time
Patient Account Specialist Opportunity

At Penn State Health, we are seeking a skilled Financial Counselor to join our team. As a Financial Counselor, you will be responsible for interacting with customers relative to all patient account issues while maintaining excellent public relations skills. Your primary emphasis will be early, proactive intervention to reduce financial risk to the patient and the facility.

Key Responsibilities:
  • Demonstrate exceptional customer service skills in handling written and oral requests from patients and/or their families.
  • Perform all patient accounting functions, including billing, follow-up, adjustments, and refunds.
  • Utilize the patient account billing systems to update and correct billing and financial information.
  • Process adjustments, allowances, charge corrections, refunds, payments, and payment reversals.
  • Facilitate the necessary paperwork or establish charity care and time payment determination.
Requirements:
  • Associate's degree in a related field or equivalent experience.
  • Minimum one year of additional experience in a customer service setting and knowledgeable of third-party payer billing and follow-up.
Why Penn State Health?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. We offer a comprehensive benefits package, including medical, dental, and vision with no waiting period, as well as a Total Rewards Program that highlights a few of the many additional offerings below:
  • Be Well with Employee Wellness Programs and Fitness Discounts.
  • Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
  • Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
  • Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
  • Be Supported by the HR Solution Center, Learning and Organizational Development, and Virtual Benefits Orientation.

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