Customer Experience Professional

4 weeks ago


Rockland, Massachusetts, United States Rockland Federal Credit Union Full time

Rockland Federal Credit Union is looking for a highly motivated and organized individual to fill the position of Customer Experience Professional in our Rockland location. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our members' needs are met.

About the Role:

This is a full-time position with a competitive salary range of $50,000 - $65,000 per year, depending on experience. The ideal candidate will have a proven track record of providing outstanding customer service and will be able to work effectively in a fast-paced environment.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Provide expert advice on credit union products and services to members
  • Collaborate with other team members to achieve business objectives
  • Maintain accurate records and reports to track customer interactions and sales performance
Requirements:

To succeed in this role, you will need at least two years of experience in a related field, such as banking or customer service. Strong communication and interpersonal skills are essential, as well as the ability to work autonomously and prioritize multiple tasks.



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