IT Professional

Bonnell Aluminum is seeking a highly motivated and experienced IT professional to join our team. As a key member of our organization, you will be responsible for providing exceptional technical support and services to our end-users.

• Deliver top-notch technical support and services to end-users via various channels, including in-person, remote connections, and phone calls.
• Interact with end-users to provide and process information in response to inquiries, concerns, and requests about hardware and software.
• Install and configure servers and network equipment to ensure seamless operations.
• Analyze and diagnose technical issues involving internet connectivity, email clients, application issues, password resets, and more.
• Research required information using available resources to resolve technical issues.
• Identify and escalate priority issues for end-users.
• Work independently and be a self-starter to achieve goals and objectives.
• Accurately process and record transactions using tracking software.
• Follow up and make scheduled callbacks to customers, as necessary.
• Stay current with system information, changes, and updates.
• Manage vendor relationships, including hardware, software, and support.

• Associate's degree required, Bachelor's degree preferred.
• 3-5 years of experience in information system design, installation, configuration, troubleshooting, maintenance, and documentation.
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
• Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
• Passion for technology and delivering exceptional customer service.
• Self-motivated, detail-oriented, highly organized, and able to manage multiple tasks and responsibilities efficiently.
• Ability to effectively communicate with customers, vendors, and peers.
• Great communication skills, ability to communicate technical concepts to non-technical audiences.

• Microsoft SQL server administration experience.
• AS400 knowledge.
• 5250 emulation knowledge.
• Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security.
• Hosted desktop experience.

Bonnell Aluminum is a company that values its employees and provides a competitive salary, employee benefits, and opportunities for growth and development. We are committed to creating a positive and inclusive work environment that fosters collaboration, respect, and open communication.