Master Mariner for City Cruises

5 days ago

Baltimore, Maryland, United States Hornblower Inc Full time

About Us

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City Experiences is a leading provider of unique experiences on land and water. With over 40 years of success, we have built a portfolio of 25+ brands that welcome millions of guests annually.

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Job Title: Master Mariner for City Cruises

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We are seeking a highly skilled Master Mariner to join our team as a Captain for our City Cruises Dining operation in Baltimore, MD.

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About You:

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This role requires someone who is adaptable, dynamic, and embodies our RESPECT Service System. You will be responsible for ensuring consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability.

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About the Opportunity:

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The successful candidate will greet all guests and ensure each guest is attended to in an appropriate manner. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.

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Responsibilities:

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Cruise Execution

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  • Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide.
  • Gather pertinent cruise event details from other departments to ensure special guest requests are fulfilled.
  • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.).
  • Ensure that staff and guests adhere to all safety standards and procedures.
  • Participate in the execution of the Safety Program, including emergency drills.
  • Participate in the proper maintenance of all ship's systems and boarding facilities.
  • Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
  • Ensure strict compliance to Emergency Response Plan.
  • Execute other projects as assigned by management.
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Operations Team Management

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  • Recruit non-exempt operations staff (crew) when necessary to fill vacant positions.
  • Deliver training to new crew.
  • Schedule crew according to staffing matrix.
  • Adhere to Company's performance management guidelines for all discipline and termination situations.
  • Recommend to Marine Management the promotion of crew to full-time annual positions.
  • Develop positive working relationships with city department heads and peers.
  • Develop strong teamwork within the staff.
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Guest Service

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  • Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
  • Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.
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Administration

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  • Complete all shift records: checklist, logbook, payroll, and documentation of safety training.
  • Ensure that incident reports are completed accurately and promptly.
  • Participate in administration of payroll system including scheduling, checking, transmitting, and processing.
  • Execute collateral duties as assigned by Marine Management.
  • Schedule crew work periods to achieve maximum payroll efficiency.
  • Attend all scheduled meetings.
  • Assist in accounting assistance including invoice processing.
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Requirements & Qualifications:

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  • High school diploma or equivalent required.
  • Must currently possess 100-ton license with a satisfactory record.
  • Minimum of five (5) years of marine experience-preferably to include two (2) years as a captain with an outstanding record.
  • Detailed working knowledge of all ship's systems and their proper maintenance.
  • Must be able to operate vessel in accordance with all Coast Guard rules and procedures.
  • Vessel handling and navigation knowledge required.
  • Able to communicate effectively in oral and written form.
  • Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy.
  • Ability to establish and maintain effective working relationships.
  • Ability to analyze and solve problems.
  • Demonstrated ability to manage multiple priorities/tasks.
  • Proficient knowledge of Microsoft Office applications (especially Word & Excel).
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Estimated Salary Range: $80,000 - $120,000 per year

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About Our Culture

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At City Experiences, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued and respected. If you're passionate about delivering exceptional experiences, we'd love to hear from you

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Equal Employment Opportunity Employer

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City Experiences is an equal employment opportunity employer and prohibits discrimination and harassment against any applicant or employee based on race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

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