Store Security Guardian

3 weeks ago


San Jose, California, United States Ross Stores, Inc. Full time
Role Overview

At Ross Stores, Inc., we're committed to providing a safe and secure shopping environment for our customers. As a Store Security Guardian, you'll play a vital role in maintaining this commitment.

About the Role

This position is designed to provide a visible presence at store entrances/exits, preventing theft and fraud while ensuring a safe and secure environment for associates and customers.

Key Responsibilities:
  • Mitigate Theft & Fraud:
    • Monitor store entrances/exits and sales floor for potential theft by identifying suspicious behavior.
    • Gather theft indicators and use internal or external intelligence to impact shortage trends.
    • Effectively communicate with store leadership and Loss Prevention teams.
  • Maintain a Safe & Secure Environment:
    • Provide a visible presence at store entrances/exits and on the sales floor in a company-issued vest, monitoring for potential safety issues.
    • Collaborate with store leadership to maintain a safe and secure environment for associates and customers.
  • Minimize Operational Shortage:
    • Increase store awareness of effective processes to minimize operational shortages. Train and educate colleagues on shortage reduction initiatives.
    • Observe proper checkout procedures for customers and colleagues.
Requirements

To succeed as a Store Security Guardian, you should possess:

  • A minimum of one year's experience in loss prevention/security training.
  • The ability to work effectively in a fast-paced environment.
  • Strong communication/customer service skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Proven ability to effectively resolve conflicts.
Physical Requirements
  • Prolonged standing (up to 8 hours per day).
  • Lifting objects weighing up to 25 lbs from one level to another.
  • Regular bending, stooping, or crouching.
What We Offer

We offer a competitive salary range of $19.00 - $20.00 per hour, along with various benefits, including employee discounts, health insurance, and paid time off.

Please note that the schedule may include day shifts, holidays, Mondays to Fridays, night shifts, and weekend availability, working in person.


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