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Veteran Support Services Case Manager

2 months ago

Colorado Springs, Colorado, United States The Salvation Army Full time

Job Title:
Veteran Support Services Case Manager

FLSA Status:
Full Time - non-exempt

Reports to:
SSVF Program Manager/Social Services Director

Schedule:
40 hours per week, Monday to Friday

Compensation:
$26.00 per hour

Benefits Overview:
Full-Time, Non-Exempt employees are eligible for a comprehensive benefits package including:
  • Health, vision, dental, and life insurance, including optional life and disability coverage
  • Sick leave: 1 day per month, totaling 12 sick days annually (accrual begins upon hire)
  • Vacation: 10 vacation days per year, accrued at a rate of .0385 hours for each hour worked (accrual starts at hire but usage is permitted after six months)
  • One floating holiday, accrued immediately but usable after three months of employment
  • Pension Plan eligibility after one year of continuous service
  • Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Position Overview:
The Veteran Support Services Case Manager will focus on assisting homeless and low-income veteran families. The role involves utilizing case management techniques and financial assistance to help veterans achieve housing stability and improve their overall quality of life through a strengths-based, client-centered approach.

Key Responsibilities:
  • Conduct comprehensive intake assessments to gather personal histories of residents
  • Identify additional resources and agencies that may benefit residents and facilitate appropriate referrals
  • Maintain precise and detailed case notes for each resident interaction
  • Adhere to all organizational policies and procedures
  • Engage with assigned families on a weekly to monthly basis for updates and support
  • Implement center policies and procedures in daily operations
  • Initiate and manage funds to support veterans in achieving housing stability
  • Ensure timely and accurate record-keeping
  • Participate in required training sessions as directed by the Social Services Director or VA Program Manager
  • Maintain records related to grant administration
  • Prioritize the welfare of each veteran under care
  • Provide input for necessary educational programming
  • Collaborate effectively with other staff and volunteers
  • Exhibit professionalism in demeanor and appearance at all times
  • Support the mission and objectives of The Salvation Army
  • Perform additional duties as assigned

Required Qualifications:
  • Associate's degree in human services or a related field (Bachelor's degree preferred)
  • A minimum of three years of experience in case management or a related area
  • Commitment to the mission of The Salvation Army

Additional Requirements:
  • For positions requiring driving: Must be at least 21 years old and possess a valid in-state driver's license
  • Annual Motor Vehicle Record (MVR) checks will be conducted as per organizational policy
  • Continued employment is contingent upon passing a biennial background check

Technical Skills:
  • Proficiency in Microsoft Word, Access, Excel, PowerPoint, and Outlook
  • Ability to learn new software applications with basic training
  • Capability to create and manage spreadsheets as necessary

Physical Requirements:
  • Ability to perform physical tasks such as walking, standing, bending, and lifting up to 25 pounds
  • Ability to operate a telephone and access information from a computer
  • Must be able to understand and interpret written information

Organizational Mission:
The Salvation Army is an international movement and an evangelical part of the universal Christian Church. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.