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Driver License Services Coordinator

1 week ago

Augusta, Maine, United States State of Maine Full time
Job Description:
As a Customer Representative Associate II with the State of Maine, you will be responsible for reviewing, processing, and managing driver medical documentation, including CR-24 forms, driver medical evaluation forms, and MVE-103 eye forms. You will work collaboratively with a dynamic team to provide exceptional customer service to the public. This role requires strong critical thinking skills to identify issues and propose innovative solutions. The ideal candidate will have a solid understanding of quality customer service principles and practices.

About the Job:
We are seeking a dedicated and collaborative individual to join our team in the Driver License Services - Medical Review Unit. In this role, you will be responsible for coordinating approved customer services, requesting missing documents, scheduling medical exams, and managing driver license suspensions and cancellations in accordance with regulations. You will also work closely with medical professionals and eye care providers to ensure accurate and timely completion of medical documentation.

Key Duties:
  • Review and process medical documentation, including CR-24 forms, driver medical evaluation forms, and MVE-103 eye forms.
  • Coordinate approved customer services, request missing documents, schedule medical exams, and manage driver license suspensions and cancellations in accordance with regulations.
  • Work closely with medical professionals and eye care providers to ensure accurate and timely completion of medical documentation.

Benefits:
As a member of our team, you'll enjoy a range of benefits, including work-life balance, health insurance coverage, dental insurance, and retirement plan contributions. You'll also have access to ongoing training and development opportunities to help you grow and advance your career.