Head Teller

We are seeking a highly skilled and experienced Head Teller to join our team at Saratoga National Bank & Trust Company. As a key member of our banking operations team, you will be responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards.

• Customer Service: Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cash Handling: Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules.
• Team Leadership: Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals.
• Cash Management: Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.
• Training and Support: Provide training, support and guidance as appropriate to co-workers and customers. Direct problem resolution.
• Sales and Cross-Sell: Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate.
• Reporting and Compliance: Prepare or assist in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time.
• Security and Fraud Prevention: Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments.
• Branch Management: Act in Branch Manager's absence as needed.

• Education and Experience: Associate degree or equivalent experience required. 3 years of experience in customer service preferred.
• Skills and Knowledge: Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management. Strong supervisory skills. Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook. Strong knowledge of banking products and services.
• Physical Demands: Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs.

• Competitive Compensation: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays.
• Benefits Package: Medical, Dental, and Vision Insurance and Flexible Spending Plan. Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership. Education and Tuition Reimbursement. Employee Assistance Program for our employees and their immediate family members.
• Equal Opportunity Employer: We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.