Service Technician II

2 days ago

Louisville, Kentucky, United States Securitas Electronic Security Full time
Job Summary

We are seeking a highly skilled Service Technician II to join our team at Securitas Technology Corporation (STC). As a leading systems integrator and alarm monitoring company, we deliver innovative security solutions to protect people, customers, and assets.

Key Responsibilities
  • Respond to trouble tickets to ensure application uptime and system performance
  • Diagnose and resolve application issues individually and as a team
  • Execute preventative maintenance tasks to maximize application availability and identify system faults
  • Perform routine configuration changes (user permissions, application configuration, etc.)
  • Document all system modifications through a digital change control tracking system
  • Produce quality technical documentation describing the conceptual and quantitative facets of system deployment
  • Perform pre-deployment end-to-end testing of all upgrades and major modifications
  • Perform on-site installations of software upgrades and major modifications
Requirements
  • High School diploma required or equivalent
  • Familiarity installing and troubleshooting low voltage equipment
  • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
  • Strong working knowledge of Microsoft Office
  • Strong written and verbal communications skills
  • Working knowledge of network communications and IP addressing
  • Excellent problem-solving and analytical skills
  • Excellent time management skills
  • Positive attitude and strong work ethic
  • Certifications in enterprise-grade CCTV and Access Control systems a plus
What We Offer
  • Highly competitive salary
  • Company training and industry-leading certification program
  • Company Vehicle
  • Company Cell Phone
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday, and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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