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Fraud Prevention Specialist

2 months ago

Uniondale, New York, United States Flushing Bank Full time
Position Overview:

The Fraud Prevention Specialist plays a crucial role in investigating and analyzing customer account activities to identify unusual patterns and potential fraudulent activities, thereby safeguarding the organization against future fraud.


Key Responsibilities:

1. Monitor and analyze daily reports generated by various fraud detection systems to identify and address fraudulent transactions in accordance with established protocols.

2. Utilize data analytics to uncover trends and insights that help mitigate and prevent fraudulent activities.

3. Review customer transaction histories to detect any signs of fraudulent behavior.

4. Apply strong analytical skills to assess fraud and transaction data, exercising sound judgment to resolve complex issues that require thorough investigation.

5. Employ fraud detection software to manage and conduct investigations into fraudulent activities.

6. Communicate effectively with customers through various channels to validate information and confirm the legitimacy of transactions or account activities.

7. Conduct interviews with customers and staff to gather necessary information for resolving inquiries.

8. Utilize both internal and external resources to gather forensic evidence during fraud investigations.

9. Complete detailed investigations of fraud cases, ensuring that reports and documentation are accurate, clear, and concise.

10. Track monetary exposure related to each case, including potential losses, prevented losses, actual losses, and recoveries.

11. Prepare Suspicious Activity Reports (SAR) for cases requiring regulatory documentation.

12. Adhere to established alert and case management timeframes as per organizational policies.

13. Conduct quality assurance reviews of peer outputs to ensure compliance and accuracy.

14. Foster collaborative relationships with other departments to promote transparency and mutual success.

15. Stay informed about evolving fraud patterns and regulatory changes in the industry.

16. Assist in drafting procedures related to fraud monitoring and ensure compliance with all relevant regulations and policies.

17. Undertake additional responsibilities as required.


Qualifications:

- Bachelor’s degree in finance or a related field, or equivalent experience.

- Minimum of 2 years of experience in Retail Banking or Risk Management.

- At least 1 year of experience in e-commerce fraud prevention or retail fraud investigation.


Skills and Competencies:

- Comprehensive understanding of banking operations and procedures.

- Advanced knowledge of payment processing rules, including check, ACH, and wire transfers.

- Self-motivated with the ability to work independently and efficiently.

- Exceptional time management and interpersonal skills, capable of engaging with all organizational levels.

- Excellent verbal and written communication skills, with the discretion to handle sensitive information.

- Highly organized and detail-oriented, with a flexible approach to a fast-paced environment.

- Strong critical thinking and problem-solving abilities.

- Proficient in Microsoft Office Suite, with a willingness to learn new systems.

- Experience with fraud detection software is preferred.


Compensation:

Competitive salary range based on experience and qualifications.

Standard working hours apply.