Fitness Center Representative
1 month ago
The Member Services Representative will be responsible for delivering an exceptional member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. As a Member Services Representative, you'll play a vital role in shaping the future of our brand and cultivating the Judgement Free Zone. With over 2,000 locations across the United States, Canada, and beyond, there's plenty of opportunity to grow and make a difference in the lives of our members.
Our member mission is simple: our product is a tool, a means to an end, not a brand name or a mold maker. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
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