Technical Support Specialist

6 days ago


Colònia de Sant Jordi, Baleares, United States Capgemini Full time

Capgemini is seeking a skilled Technical Support Specialist to join our team as an onsite Desktop Engineer. This role requires a strong technical background and excellent problem-solving skills to provide high-quality support to end-users at client sites.

About the Role

This is a full-time position that involves providing on-site technical support for desktop hardware, software, and peripherals. The successful candidate will be responsible for solving and resolving issues related to operating systems, applications, and network connectivity, as well as installing, configuring, and maintaining desktop systems.

Key Responsibilities
  • Provide on-site technical support for desktop hardware, software, and peripherals.
  • Solve and resolve issues related to operating systems, applications, and network connectivity.
  • Install, configure, and maintain desktop systems, including operating systems, applications, and security updates.
  • Solve and repair hardware and software faults, including PCs, laptops, printers, and other peripherals.
  • Assist with the setup and deployment of new equipment and technology.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Collaborate with other IT support teams to raise and resolve complex issues.
  • Provide user training and guidance on IT standard processes and procedures.
Requirements
  • Demonstrable experience in a technical desktop support role or similar position.
  • Solid understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
  • Familiarity with networking concepts and basic solve techniques.
  • Experience with desktop and laptop hardware, including repair and replacement of components.
  • Excellent problem-solving skills and the ability to work under stress.
  • Good communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
Salary Range

The estimated salary for this role is between $60,000 and $90,000 per year, depending on location and experience.



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