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Customer Service Representative

4 weeks ago

Ogden, Utah, United States Bank of Utah Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Bank of Utah. As a key member of our operations team, you will be responsible for providing exceptional customer service to our online banking customers.

Key Responsibilities:

* Answer inbound online banking and customer service calls in a timely and professional manner
* Assist customers with TM Products and services
* Provide support for online banking customers, including setup and maintenance of customer profiles
* Process customer payments efficiently and accurately
* Help maintain records across multiple platforms, ensuring data integrity and security

Requirements:

* Comparable experience
* Excellent phone customer service skills
* Ability to communicate clearly on phone and through email
* Accuracy, organization, and ability to handle multiple tasks at once
* Proficiency in Excel and basic knowledge of Word and other general Microsoft systems

Benefits:

* Great work-life balance, with a Monday-Friday schedule
* 401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)
* Incentive pay
* 12 paid bank holidays + earned vacation and sick time
* Training opportunities for new employees
* Learning incentives to expand your banking knowledge and grow in your career
* Volunteer opportunities to make a difference in the communities where you work and live
* Awards and recognition to celebrate you and your colleagues for living the bank's values

Why Bank of Utah?

At Bank of Utah, we are committed to providing our customers with exceptional service and support. We believe in creating a positive and inclusive work environment that allows our employees to grow and thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.