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Automotive Parts Consultant
2 months ago
Compensation Pay Range:
$20.50
The actual hourly rate will meet or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums that vary based on specific circumstances. Premiums may be influenced by schedule, facility, season, or specific tasks performed. Multiple premiums may apply if applicable criteria are met.
Job Overview:
The Automotive Parts Consultant will deliver exceptional service to all retail and installer clients. This role will also assist store management in achieving assigned objectives.
ESSENTIAL JOB FUNCTIONS
Adhere to and promote all company customer service initiatives, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Warmly greet retail/walk-in customers in a courteous manner and assist them in selecting products.
Support managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide outstanding service to customers calling the store by answering all inquiries according to company policy, accurately identifying parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately managing and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.Address and resolve customer complaints amicably.
Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, and conducting inventory cycle counts.
Operate brake lathe and other store testing equipment after completing necessary training and meeting company requirements.Provide various in-store services for customers (where state and local laws permit) - such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences.
Ability to provide exceptional, friendly, and professional customer service.
Must be able to multitask, managing customers on the phone and in-store simultaneously.
Desired:
Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer.
Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations:
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
