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Customer Relationship Specialist
3 weeks ago
Our State Farm Agent team is seeking a skilled professional to fill the role of Account Manager. As a key member of our team, you will play a vital role in establishing and maintaining strong customer relationships, providing exceptional customer service, and using a customer-focused review process to educate customers about insurance options.
This role requires a high level of organizational skill, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should also be proactive in problem-solving, dedicated to customer service, and able to multi-task.
As an Agent Team Member, you can expect to receive:
- Competitive hourly pay ($15-$20 per hour) and commission/bonus opportunities.
- Paid time off (vacation and personal/sick days).
- Valuable experience and skills development.
Key Responsibilities of this role include:
- Establishing customer relationships and following up as needed.
- Providing accurate and friendly customer service, including responding to inquiries and providing information on insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Using a customer-focused, needs-based review process to educate customers about insurance options.
The estimated annual salary for this role is $60,000-$80,000, based on hourly rate and commission/bonus opportunities.
