Facilities and Maintenance Manager

2 weeks ago

New York, New York, United States Hostelling International USA Full time
Job Title: Facilities and Maintenance Manager

We are seeking a skilled and experienced professional to join our team as a Facilities and Maintenance Manager at Hostelling International USA's New York City Hostel.

Job Summary

The Facilities and Maintenance Manager will be responsible for managing and maintaining the physical condition of the hostel, ensuring a positive guest experience. This includes tracking and resolving maintenance issues, providing leadership and management within the Maintenance department, and instructing and assisting maintenance team members in the execution of physical repairs and projects.

Key Responsibilities
  • Track and resolve all maintenance issues to ensure building systems are maintained and operating at maximum efficiency.
  • Maintain the physical condition of the hostel to HI USA standards, ensuring a positive guest experience.
  • Provide leadership and management within the Maintenance department.
  • Instruct and assist maintenance team members in the execution of physical repairs and projects, up to 50% hands-on maintenance duties.
  • Manage large construction projects, including contract negotiations and bid management; coordinate inspections, meetings, and other NPS-related management functions; and plan and complete capital projects under fiscal and time restraints.
  • Hire, supervise, manage, motivate, coach, counsel, discipline, and train all maintenance staff. Conduct annual performance reviews of all maintenance staff.
  • Maintain a clean, accessible workspace and appropriate inventory.
  • Ensure the facility meets all local and organizational required standards.
  • Create and maintain maintenance and capital timelines.
  • Manage the building preventative maintenance system, including assigning work orders and ensuring professional completion and accurate recording.
  • Oversee budgeting and expenses of the department, responding to priorities that evolve due to budgeting.
  • Respond to tenant service requests promptly and maintain good client relations.
  • Oversee a key control process; assigning and making keys for the hostel as needed.
  • Maintain an ongoing list of projects and plan a daily/weekly/monthly work cycle to ensure timely completion.
  • Review maintenance staff's worked hours for payroll compilation.
  • Prepare and procure bids for contracting work and submit related reports to management as needed.
  • Monitor and coordinate with subcontractors while they are onsite.
  • Ensure property records are maintained and up-to-date.
  • Be present on property for crisis management during emergency situations caused by natural or anticipated events.
  • Serve as champion of green operations and work cooperatively with hostel operations to implement systems to conserve energy and water.
  • Anticipate capital improvements and develop budgets for them.
  • Perform any special projects or duties as assigned.
  • Safety/Security/Fire Life Safety:
    • Lead and manage safety committee meetings. Raise safety awareness and get employees actively involved in the safety program.
    • Maintain FDNY Certificate of Fitness and perform required responsibilities, including emergency drills and safety personnel duties.
    • Monitor fire command station and respond appropriately to fire command signals and alarms.
    • Maintain all necessary licenses to comply with FDNY (must complete within 6 months of hire).
    • Manage property camera surveillance equipment.
    • Conduct and document investigations in the event of guest/staff incidents on the property. Complete and file incident reports for any injury, theft, burglary, accident, or other occurrences.
Requirements
  • Minimum 1-year management experience and strong leadership ability.
  • High school diploma and a minimum of 3 years of experience in trades, facilities, and/or building maintenance.
  • Proficiency in plumbing systems, basic electrical, carpentry, drywall, and tile.
  • Excellent written and verbal communication skills.
  • The ability to speak multiple languages is a plus. Both English and Spanish language fluency and literacy are required.
  • Experience with renovation and/or property management.
  • Familiarity with relevant state regulations.
  • Basic proficiency with Microsoft Office suite and comfort using various technology platforms, apps, and computer programs.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

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