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General Merchandise Associate
2 months ago
JOB OVERVIEW
The General Merchandise Clerk plays a vital role in managing a diverse range of products, including health and beauty items, over-the-counter medications, snacks, publications, and seasonal goods.
This position involves assisting customers with their inquiries and ensuring that shelves are adequately stocked and organized.KEY RESPONSIBILITIES
- Welcome and assist customers in a friendly and professional manner.
- Maintain the General Merchandise section by organizing and restocking products as necessary.
- Order, receive, store, and display merchandise while adhering to inventory management and product quality standards.
- Design and set up product displays, rearranging items to enhance store appearance, and manage product damages and returns in line with company guidelines.
- Acquire knowledge of store products and their locations to effectively guide customers.
- Ensure accurate pricing of merchandise.
- Provide assistance to customers regarding product specifications, care, and sizes.
- Communicate product information and pricing clearly to customers and team members.
- Answer phone calls to assist both internal and external customers.
- Organize merchandise on the sales floor, ensuring neatness and returning excess stock to designated areas.
- Keep the work area and stockroom clean and organized.
- Follow safety protocols when handling products or using equipment.
- Report any concerns regarding product quality, stock shortages, or slow-moving items to the department manager.
ADDITIONAL RESPONSIBILITIES:
- Manage merchandise orders and address minor customer complaints in the absence of management.
- Implement sales strategies as directed by management.
- Address spills and maintain a safe shopping environment.
- Report incidents of theft, shoplifting, unauthorized discounts, or property damage to management.
- Maintain a professional appearance and demeanor.
- Perform other tasks as assigned by management.
REQUIREMENTS
- High School diploma or equivalent experience preferred.
- Must be at least 18 years old.
- Successful completion of a Math Test is required.
- Strong customer service abilities are essential.
PHYSICAL REQUIREMENTS:
- Occasionally required to push or pull up to 100 lbs., climb up to 6 feet, balance, crouch, talk, and smell.
Frequently required to carry up to 50 lbs., lift up to 50 lbs., stoop, and kneel.
Continuously required to stand and walk on tile/concrete, demonstrate manual dexterity, reach overhead, and maintain visual and auditory awareness.
SAFETY CONSIDERATIONS:
- Occasionally exposed to loud noises, slippery surfaces, hazardous equipment, sharp objects, skin irritants, and toxic substances.
Frequently required to twist the back and neck and navigate cluttered areas.
OTHER CONSIDERATIONS:
- Varied and irregular work schedules.
- Work environment is typically indoors with controlled temperatures.