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Senior Clinic Patient Representative
2 months ago
We are seeking a highly skilled and detail-oriented Senior Clinic Patient Representative to join our team at Christus Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services.
Key Responsibilities- Patient Check-in and Verification: Maintain the flow of patient check-in, verify demographic and insurance information, and enter it into our computer database.
- Communication and Scheduling: Assist with answering phones, taking messages, and responding to patient and staff inquiries. Schedule appointments for patients in accordance with physician guidelines.
- Payment and Collections: Collect time of service payment amounts, collect prior balance amounts, and arrange payment plans as requested.
- Administrative Support: Assist with various administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
- Patient Registration: Check in patients, verify and update necessary information in the medical record, and assist patients with completing all necessary forms.
- Scheduling and Coordination: Schedule appointments according to clinician template and follow office scheduling policies.
- Confidentiality and HIPAA: Maintain strict confidentiality and follow CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA).
- Communication and Teamwork: Use oral and written communication skills to effectively convey ideas in a clear and positive manner, consistent with the CHRISTUS Mission.
- Quality and Safety: Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
- Education: High school diploma or equivalent.
- Experience: Three or more years of experience in a healthcare organization.
- Skills: Excellent interpersonal and communication skills, good math knowledge, and ability to operate 10-key calculator, telephone, computer, copier, and fax machine.
