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General Operations Manager

2 months ago

Atlanta, Georgia, United States Stars and Strikes Full time
Job Description

At Stars and Strikes, our Assistant General Manager plays a pivotal role in the overall operation of the center, encompassing bowling, arcade, and food & beverage aspects. As the AGM, you will be responsible for assisting the General Manager in meeting or exceeding revenue and cost objectives, ensuring proper training of staff, and delivering exceptional guest service.

Key Responsibilities:

  • Leadership and Management: Assist the General Manager in overseeing the daily operations of the center, including managing staff, budgets, and labor.
  • Guest Experience: Create an exciting and fun atmosphere to ensure a great experience for our guests and team.
  • Staff Development: Hire, train, coach, develop, schedule, evaluate, and discipline team members to ensure they meet the company's standards.
  • Financial Management: Understand and be accountable for adherence to core standards, HR policies, training, safety requirements, and recordkeeping.
  • Revenue Growth: Assist in achieving all revenue category goals on the P&L through proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes.
  • Labor Management: Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs.
  • Training and Development: Develop and oversee employee training on POS, service protocols, and operational standards.

Why Work with Us:

  • We offer a family-owned business environment where team members are considered part of our family.
  • We provide opportunities for advancement within the company as we continue to expand throughout the Southeast.
  • We encourage team members to continue their training through online resources.
  • We offer a range of benefits, including health and 401k plans, paid-time off, bonuses, profit-sharing, and company-wide contests.
  • We provide opportunities for team members to give back to the community and have fun while working.