Security Systems Support Specialist

3 weeks ago


Amiens, Hauts-de-France, United States Johnson Controls Full time
Job Overview

We are seeking a skilled Security Systems Support Specialist to join our team at Johnson Controls International plc. As a key member of our technical support services, you will provide critical assistance to Field Technicians and contribute to the success of our company.

Estimated Salary Range

$45,000 - $65,000 per year, based on experience.

Key Responsibilities
  1. Provide remote technical support to Field Technicians by programming Communicators and Alarm Panels using specific manufacturer software.
  2. Onboard with Chase Bank as part of the position.
Tasks and Deliverables
  1. Take inbound phone calls from technicians requesting assistance in programming customers' alarm panels, communicators, or video equipment through remote DLL.
  2. Input specific information into new or existing accounts in response to tech requests or scope of work.
  3. Register Communicators and ensure accurate communication between customers' locations, JCI receivers, and Mastermind.
  4. Complete data entry into programming and MM when required.
  5. Resolve technical issues through research and investigation and respond back to appropriate parties via phone.
  6. Ensure all MM Data and Panel programming are accurate and place accounts in service to be monitored in the CMC.
Requirements and Qualifications
  • Multitasking, strong customer service, problem-solving, and communication skills.
  • High school degree or equivalent preferred. Competency in Microsoft Windows/Office.
  • Able to work as a team player and adapt to business needs.
Preferred Qualifications
  • Experience with alarm installation, DLL, technical support, or data processing.
  • Ability to perform technical research to resolve complex problems in DMP panels.
  • 1-3 years of contact/call center experience.


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