Customer Service and Support Expert
4 days ago
At LaSalle Network, we are seeking a highly skilled Customer Service Representative to join our team. This role offers the flexibility of working remotely while providing top-notch customer service to clients in the Carlisle, PA area.
Responsibilities:- Answer incoming calls and respond to customer emails in a timely and professional manner.
- Provide accurate product, service, order-status, and account information to customers.
- Process orders, resolve billing issues, exchange or return merchandise, and adjust customer accounts accordingly.
- Research, identify, and resolve customer complaints while maintaining detailed documentation and record keeping.
- Identify and escalate unresolved customer issues to management for further investigation.
- Follow up with customers to confirm changes were made as requested.
- A minimum of 1 year of experience working with customers in a phone-based role.
- A working knowledge of Microsoft Office and general computer skills, including basic typing skills.
- Proven customer specialist experience, including active listening, customer-focused communication, and a professional telephone manner.
- The ability to work effectively in a team environment, collaborate, and bring a positive attitude to the workplace.
- Critical thinking skills and the ability to make sound decisions.
LaSalle Network is a leading provider of direct hire and temporary staffing services. We help organizations hire faster and connect top talent with opportunities across various industries. Our units specialize in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search.
Why Choose Us:We offer a comprehensive range of staffing and recruiting solutions to companies of all sizes and across all industries. Our expertise includes retention strategies, hiring trends, and hiring challenges. We provide temporary Field Employees with benefit plans, including medical, dental, and vision coverage, as well as Family Medical Leave, Worker's Compensation, Paid Leave, and Sick Leave.
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