Patient Access Operations Lead

1 day ago


Rock Hill, South Carolina, United States Conifer Revenue Cycle Solutions Full time
Job Summary

We are seeking a highly skilled Patient Access Lead to join our team at Conifer Health. As a key member of our Revenue Cycle Solutions team, you will be responsible for leading a wide range of duties in support of departmental efficiencies, including arranging support for hospital services, performing thorough analysis of admission discharge transfers, and driving team performance accountability.

Key Responsibilities
  • Greet customers and provide world-class customer service, completing full patient registration at the date of service and adhering to financial and cash control policies and procedures.
  • Provide full patient financial counseling, education, and referrals, employing compliant patient liability collection techniques to secure payment.
  • Secure medical necessity checks and verify insurance, benefits, coverage, and eligibility, completing assigned registration financial clearance work lists and obtaining insurance authorizations for scheduled and unscheduled hospital services.
  • Perform thorough analysis of admission discharge transfers, revenue cycle reports, and complete departmental operational reports based on team performance accountability, leading shift Patient Access Operations and collaborating with department leaders in process and operational excellence.
Requirements
  • High school diploma or GED required; 2-4 year college degree in business, accounting, medical administration, or related area preferred.
  • 2-4 years of experience in medical facilities, health insurance, or related areas; 3-5 years of experience in Patient Access preferred.
  • 1-2 years of supervisory or lead role experience preferred.
  • Advanced customer service skills and experience, with the ability to work in a fast-paced environment and receive and express detailed information through oral and written communications.
  • Course in medical terminology required; advanced understanding of third-party payor requirements and compliance standards preferred.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hospital administration
  • Can work in patient care locations which include potential exposure to life-threatening patient conditions.


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