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Senior Customer Service Ambassador

2 months ago

Manchester, Connecticut, United States Tailored Brands Inc Full time

About Us

Tailored Brands Inc is a leading fashion retailer with over 30 years of experience in providing value-conscious customers with the latest fashions and styles at the best possible prices.

Our Mission

We are committed to delivering exceptional customer experiences through our team of dedicated professionals who are passionate about fashion and customer service.

Job Summary

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and in-store interactions
  • Resolve customer complaints in a timely and professional manner
  • Promote our products and services to customers
  • Work collaboratively with the sales team to achieve sales goals
  • Stay up-to-date on product knowledge and company policies

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Knowledge of fashion and retail industry
  • High school diploma or equivalent required

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.