Complimentary AM Attendant

Job Summary

The Complimentary AM Attendant is a key member of the hotel team, responsible for delivering exceptional service to guests in the breakfast area. This role requires a high level of attention to detail, speed, and accuracy, as well as a strong understanding of hotel-brand standards and guest expectations.

Responsibilities

Ability to perform job functions with attention to detail, speed, and accuracy

High School diploma or equivalent and/or experience in a hotel or a related field preferred

Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays

Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course, such as TIPs, as required by property

Must be able to obtain and provide Food Handlers card as required by city/county/state

Must be able to evaluate and select among alternative courses of action quickly and accurately

Ability to handle stressful situations in a calm, professional manner

Understanding of hotel products and guest services

Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner

Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette

Ability to produce high-quality drinks, including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel

Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing

Ability to read, comprehend, and write simple instructions and/or short correspondence and memos

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy

Key Performance Indicators

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner

Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations

Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner; ascertain which services could enhance the guests' stay

Greet and seat guests at appropriate tables in a timely manner

Ensure quality control of menus with regard to cleanliness and appearance

Clear, clean, and reset tables/hotel spaces per client request or management instruction

Ensuring that bar food and service areas are stocked, organized, clean, and neat, and all side work is complete each shift

Accommodate any special requests made by a guest or offer appropriate alternatives

Communicate with all departments regarding in-house VIPs and any special requests/needs

Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, moving trash and garbage to designated areas

Ability to answer the telephone according to standards

Have a complete knowledge of standards of service for receiving a room service order

Have a thorough knowledge of menus and current specials in all applicable departments

Carry out cashiering functions in closing checks and end-of-shift paperwork

Perform opening and closing procedures and side work duties according to station rotation assignment

Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do

Perform any other duties or attend meetings as requested by management

Interact and occasionally have unsupervised contact with guests and/or colleagues

Maintain a high level of trust and responsibility

Represent the company with a certain level of reputation and good character, as well as exercise sound judgment

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