Lease Renewal Representative

3 weeks ago


Pleasanton, Texas, United States Aaron's Full time
About the Role: As a Customer Accounts Advisor at Aaron's, you will be an integral part of our sales team, driving payment collections and lease agreement renewals. Your ability to build strong relationships with our customers will be crucial in increasing satisfaction and loyalty. You will be working closely with our customers over the phone and face-to-face, ensuring they are fully informed about their lease agreements and the benefits of timely renewal payments.

Salary Range: The estimated annual salary for this position is $46,000 - $56,000, based on location and experience. You may also be eligible for additional compensation through incentives based on performance.

Main Responsibilities:
  • Develop and maintain effective relationships with customers to increase satisfaction and loyalty.
  • Directly contact customers who have not renewed their lease agreements, both in home visits and over the phone.
  • Work collaboratively with the Customer Account Manager to set and achieve revenue and renewal goals.

Requirements:
  • United States: Must be at least 21 years old with a valid state driver's license and compliance with the Company's Driver Qualification Policy.
  • Ability to work a variable schedule, including evenings and weekends.
  • Strong communication and interpersonal skills.
  • Previous retail or customer service experience preferred.


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