Operational Excellence Leader

6 days ago


Fort Myers, Florida, United States Bowland, HeadPinz & FastTrax Full time
Job Summary

We are seeking a highly motivated and experienced General Manager to lead our entertainment center at Bowland, HeadPinz & FastTrax. As a key member of our management team, you will be responsible for overseeing daily operations, inspiring a high-performing team, and ensuring exceptional guest experiences.

About the Role

The General Manager will be responsible for driving results, inspiring leadership, ensuring safety, streamlining operations, maintaining excellence, and optimizing performance. This hands-on leadership role requires adaptability, vision, and a passion for operational and service standards.

  • Drive Results: Set and enforce operational standards to ensure superior guest satisfaction and team performance.
  • Inspire Leadership: Motivate, coach, and develop team members, fostering a culture of growth, accountability, and respect.
  • Ensure Safety: Respond swiftly to emergencies, prioritizing guest and employee well-being.
  • Streamline Operations: Oversee day-to-day activities, including opening, closing, scheduling, and inventory management.
  • Maintain Excellence: Uphold facility cleanliness, safety, and appearance standards.
  • Optimize Performance: Continuously evaluate and enhance processes for efficiency and service delivery.
What We Offer

Bowland, HeadPinz & FastTrax offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

Requirements
  • A minimum of 2 years of successful management experience in the entertainment, hospitality, or related industry.
  • A customer-centric mindset with a passion for delivering memorable guest experiences and empowering team success.
  • Strong strategic problem-solving skills and the ability to navigate challenges effectively.
  • Adaptability and a willingness to thrive in a fast-paced, dynamic environment.
  • Excellent communication and leadership skills.
Education and Qualifications
  • Must be 21+ years of age.
  • A high school diploma is required; an Associate's degree in Business, Hospitality, or a related field is preferred.
  • Familiarity with operational and safety procedures in high-volume environments.


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