Customer Service Lead Specialist

3 days ago


El Cajon, California, United States DICK'S SPORTING GOODS INC Full time
About Us:

DICK'S Sporting Goods is committed to creating confidence and excitement by personally equipping all athletes to achieve their dreams. Our goal is to provide an exceptional shopping experience for our customers while fostering a positive work environment for our teammates.

About the Role:

The Customer Service Lead Specialist will be responsible for delivering exceptional customer service, providing direction to teammates, and upholding company standards. This position requires a customer-focused individual who can work effectively in a fast-paced environment.

Responsibilities:
  • Provides excellent customer service by responding to customer inquiries, resolving issues, and making recommendations.
  • Supports building and hiring a strong team by observing in-store interviews and department tours.
  • Leverages knowledge of products and services to drive sales and meet business objectives.
Requirements:
  • Flexible availability - including nights, weekend, and holidays.
  • Prior customer service experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Compensation:

The estimated salary range for this position is $19.00 - $27.00 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered.



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