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Service Operations Associate

2 months ago

Kalispell, Montana, United States WaterStreet Full time
Service Delivery Specialist

This motivated and meticulous individual is an integral part of a dynamic team dedicated to delivering innovative solutions and exceptional service through every client engagement.

At WaterStreet, we take pride in selecting outstanding individuals to join our team and retaining them by offering competitive benefits and limitless opportunities for professional growth. Your commitment, hard work, and enthusiasm will be recognized and rewarded daily as you collaborate and develop alongside industry leaders.

KEY RESPONSIBILITIES:
  • Warmly greet incoming calls, offering innovative solutions and assistance
  • Efficiently and proactively address client issues with ease
  • Act as the central point of contact by thoroughly reviewing new business applications, conducting policy assessments, and directing users to relevant knowledge resources
  • Utilize your keen eye for detail to verify necessary documents, payments, and charges, identify discrepancies, and implement corrections as needed
  • Foster customer loyalty by cultivating and maintaining professional relationships
REQUIREMENTS:
  • Exceptional verbal communication and telephone skills
  • Highly organized with excellent attention to detail, capable of managing high-pressure scenarios
  • Dedicated to providing outstanding customer service in a fast-paced environment
  • Proficient typing skills of 45 WPM and familiarity with 10-key (required)
  • 1-3 years of experience in customer service, administration, or call center roles (preferred)
  • Knowledge of insurance processing (preferred)
PERKS:
  • Comprehensive employee health and life insurance coverage
  • Employer-contributed Health Savings Account
  • 401K plan with a 6% employer match
  • Paid holidays, vacation, and personal time off
  • Paid training and cash bonuses for ongoing professional development
WaterStreet Company provides value to small and midsize Property and Casualty Insurers by addressing their operational and technological requirements, enabling them to operate more efficiently and concentrate on their primary objectives. Our relationship-focused approach drives us to consistently exceed industry standards for insurance experience, technical excellence, and customer return on investment. To thrive in this environment, we seek individuals who are motivated to excel and passionate about delivering outstanding results. Joining WaterStreet means becoming part of a respected team within a corporate culture rich in growth opportunities.