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Store Operations Manager

2 weeks ago


Huntington Beach, California, United States Premium Brands Services, LLC Full time

We are seeking a highly motivated and organized individual to join our team as a Customer Specialist Sales Leader.

This role involves working closely with customers to understand their needs and preferences, and providing personalized recommendations to enhance their shopping experience.

Key responsibilities include:

  • Sales and Service:
  • Develop lasting relationships with customers through effective communication and personalized service.
  • Stay current on current products, fit, and fashion trends to provide expert advice and recommendations.
  • Proactively plan and organize customer contacts to build and deepen relationships in meaningful ways.
  • Participate in community and store events to promote the brand.
  • Use a 'Monthly Playbook' to track customer engagement activity and drive total store sales.

Business Acumen:

  • Stay informed about business and competitive landscapes, fashion trends, and key drivers to identify opportunities for exceptional customer experiences.
  • Balance customer service and operational energies to ensure timely completion of tasks and prioritize customer satisfaction.

Operations:

  • Support areas of operational energy as needed.
  • Perform opening and closing store duties as required.
  • Prioritize tasks and responsibilities to meet customer and business needs.
  • Maintain a safe work environment and protect company assets.
  • Adhere to company policies and procedures, as well as local, state, and federal employment laws.

Requirements:

  • Strong sales or hospitality experience preferred, with ability to meet or exceed performance standards.
  • Ability to work at least 16 hours per week, with flexible scheduling including nights, weekends, and holidays.
  • Proficiency in using mobile technology (e.g., registers and iPads) to engage with customers.
  • Ability to adjust or move store fixtures, merchandise weighing up to 25 pounds, and occasionally up to 50 pounds, with assistance available.
  • Retrieve merchandise displayed or stored above shoulder level, including climbing a 12-foot ladder, and replacing overhead light bulbs, signs, etc.