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Store Operations Manager
2 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Customer Specialist Sales Leader.
This role involves working closely with customers to understand their needs and preferences, and providing personalized recommendations to enhance their shopping experience.
Key responsibilities include:
- Sales and Service:
- Develop lasting relationships with customers through effective communication and personalized service.
- Stay current on current products, fit, and fashion trends to provide expert advice and recommendations.
- Proactively plan and organize customer contacts to build and deepen relationships in meaningful ways.
- Participate in community and store events to promote the brand.
- Use a 'Monthly Playbook' to track customer engagement activity and drive total store sales.
Business Acumen:
- Stay informed about business and competitive landscapes, fashion trends, and key drivers to identify opportunities for exceptional customer experiences.
- Balance customer service and operational energies to ensure timely completion of tasks and prioritize customer satisfaction.
Operations:
- Support areas of operational energy as needed.
- Perform opening and closing store duties as required.
- Prioritize tasks and responsibilities to meet customer and business needs.
- Maintain a safe work environment and protect company assets.
- Adhere to company policies and procedures, as well as local, state, and federal employment laws.
Requirements:
- Strong sales or hospitality experience preferred, with ability to meet or exceed performance standards.
- Ability to work at least 16 hours per week, with flexible scheduling including nights, weekends, and holidays.
- Proficiency in using mobile technology (e.g., registers and iPads) to engage with customers.
- Ability to adjust or move store fixtures, merchandise weighing up to 25 pounds, and occasionally up to 50 pounds, with assistance available.
- Retrieve merchandise displayed or stored above shoulder level, including climbing a 12-foot ladder, and replacing overhead light bulbs, signs, etc.