Helpdesk Specialist, Mid
4 days ago
Job Summary:
We are seeking a highly skilled Helpdesk Specialist, Mid to join our team at Chenega Corporation. As a Helpdesk Specialist, Mid, you will provide exceptional customer service and technical support to our clients, ensuring that their issues are resolved efficiently and effectively.
Responsibilities:
- Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
- Work with the Release Management Team, Agile Development Teams, and PMO staff to ensure seamless support and collaboration.
- Maintain FAQs for questions or queries from users and an SOP for common issues encountered during the support process with detailed analysis and resolution steps.
- Monitor the health of various service components via Appian Health Check.
- Perform other duties as assigned.
Qualifications:
- Associate degree and 6+ years of relevant experience.
- Familiarity with the Appian BPM Platform is required.
- Experience with Jira and Confluence is required.
- Experience providing Helpdesk support to USMC customers desired.
- Background check required.
- Must be a U.S. Citizen with the ability to get a Public Trust.
Benefits:
At Chenega Corporation, we offer a comprehensive benefits package, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].
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