Helpdesk Specialist, Mid

1 month ago

Stafford, Virginia, United States Chenega Corporation Full time
Helpdesk Specialist, Mid Job Description

Job Summary:

We are seeking a highly skilled Helpdesk Specialist, Mid to join our team at Chenega Corporation. As a Helpdesk Specialist, Mid, you will provide exceptional customer service and technical support to our clients, ensuring that their issues are resolved efficiently and effectively.

Responsibilities:

  • Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
  • Work with the Release Management Team, Agile Development Teams, and PMO staff to ensure seamless support and collaboration.
  • Maintain FAQs for questions or queries from users and an SOP for common issues encountered during the support process with detailed analysis and resolution steps.
  • Monitor the health of various service components via Appian Health Check.
  • Perform other duties as assigned.

Qualifications:

  • Associate degree and 6+ years of relevant experience.
  • Familiarity with the Appian BPM Platform is required.
  • Experience with Jira and Confluence is required.
  • Experience providing Helpdesk support to USMC customers desired.
  • Background check required.
  • Must be a U.S. Citizen with the ability to get a Public Trust.

Benefits:

At Chenega Corporation, we offer a comprehensive benefits package, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].

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