Operations Technician II

4 weeks ago


MD United States TalTeam, Inc.;TalTeam Full time
Job Summary

The Enrollment II Technician is a key member of our team, responsible for ensuring accurate and timely enrollment of members into client systems. This role requires strong communication and coordination skills, as well as attention to detail and ability to work effectively in a team environment.

Key Responsibilities
  • Enroll subscribers and dependents for all lines of business as requested via various channels, including fax, mail, and email.
  • Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
  • Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
  • Coordinate with the Account Installation Team to ensure member identification cards are not released until all enrollment updates are completed and audited.
  • Collaborate with the Billing Technician to ensure all group enrollments are processed prior to running the monthly bill.
Requirements
  • High School Diploma or equivalent required.
  • 3 years of experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
  • Proficient in Microsoft Office Suite, especially Excel.
  • Ability to work effectively in a team environment, adapt to multiple priorities, and learn client account details and health insurance enrollment software.
About TalTeam, Inc.

TalTeam, Inc. is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive work environment and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.



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