Restaurant Host and Service Manager

3 weeks ago


Wilmington, Delaware, United States Bardea Restaurant Group Full time

About Bardea Restaurant Group

Bardea Restaurant Group is a leading dining establishment known for its innovative cuisine and exceptional service. Our mission is to create unforgettable dining experiences that blend culinary excellence with a warm and inviting atmosphere. We value teamwork, creativity, and a passion for hospitality.

Job Summary

We are seeking a highly skilled Restaurant Host and Service Manager to join our team at Casa Nonna in the DE.CO Food Hall. As a key member of our front-of-house operations, you will be responsible for overseeing guest flow, managing reservations, and ensuring a seamless dining experience.

Key Responsibilities

  • Greet and welcome guests with warmth and professionalism, setting the tone for their dining experience.
  • Manage the reservation system, ensuring accurate bookings and effective communication with the service team.
  • Assign seating based on guest preferences and parties' needs, optimizing table turnover while maintaining guest comfort.
  • Oversee the flow of guests in the restaurant, coordinating with servers and kitchen staff to ensure timely service.
  • Address guest inquiries, requests, and complaints with tact and efficiency, ensuring satisfaction throughout their visit.
  • Train and supervise the host team, fostering a positive culture and ensuring excellent service standards are upheld.
  • Maintain a thorough knowledge of the menu and beverage offerings to provide informed recommendations to guests.
  • Monitor the cleanliness and presentation of the host stand and dining areas.
  • Assist with special events and private dining arrangements, ensuring seamless execution of services.
  • Collaborate with management to develop strategies for improving guest satisfaction and operational efficiency.
  • Stay updated on local dining trends and competitor offerings to keep the restaurant competitive and relevant.

Requirements

  • Previous experience in a similar position (Lead Host or Maître d') in a high-volume restaurant preferred.
  • Exceptional interpersonal and communication skills with a strong ability to manage diverse guest interactions.
  • Strong organizational skills and ability to multitask effectively in a dynamic environment.
  • Proficient in reservation and table management systems.
  • A passion for hospitality and delivering memorable guest experiences.
  • Ability to lead and motivate a team while fostering a positive working environment.
  • Flexible schedule and availability to work evenings, weekends, and holidays as necessary.

What We Offer

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • Opportunities for professional development and growth within the restaurant group.
  • Employee discounts on food and beverages.
  • A collaborative and innovative work environment where your ideas matter.


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