Customer Service Representative

3 days ago


Bangor, Maine, United States FedEx Full time
Job Description:

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:
  • Handle customer calls, emails, and walk-ins in a professional and courteous manner.
  • Resolve customer complaints and concerns in a timely and effective manner.
  • Provide product information and answer customer questions about services and products.
  • Process transactions and resolve payment issues.
  • Maintain accurate records of customer interactions and issues.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with money handling.
  • Familiarity with computer systems and software applications.

Preferred Qualifications:

  • Previous customer service experience.
  • Knowledge of transportation industry and related regulations.
  • Ability to lift up to 25 pounds and stand for long periods.


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