Patient Service Representative
2 weeks ago
Job Summary:
The Patient Service Representative is a vital member of the Palomar Health Medical Group team, responsible for providing exceptional patient care and ensuring a smooth experience for patients and families.
Key Responsibilities:
- Greet and check in patients, answering phones and responding to patient inquiries in a friendly and professional manner.
- Document accurate patient information, ensuring timely and accurate registration and billing processes.
- Schedule appointments, verify patient insurance information, and explain billing procedures to patients.
- Collect co-payments, deductibles, and co-insurance, and prepare/file patient forms while protecting patient personal health information according to HIPAA requirements.
- Monitor and manage patient flow, ensuring a positive and professional environment for patients.
- Balance daily monies and receipts, ensuring accuracy of batch summaries and creating deposits.
- Maintain a high level of customer service, responding to patient concerns and resolving issues promptly.
Requirements:
High school diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.
Working knowledge of contracted insurances, patient benefits, and third-party requirements preferred.
Experience answering telephones and computer proficiency required.
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