Patient Service Representative

2 weeks ago


Ramona, California, United States Palomar Health Medical Group Full time

Job Summary:

The Patient Service Representative is a vital member of the Palomar Health Medical Group team, responsible for providing exceptional patient care and ensuring a smooth experience for patients and families.

Key Responsibilities:

  • Greet and check in patients, answering phones and responding to patient inquiries in a friendly and professional manner.
  • Document accurate patient information, ensuring timely and accurate registration and billing processes.
  • Schedule appointments, verify patient insurance information, and explain billing procedures to patients.
  • Collect co-payments, deductibles, and co-insurance, and prepare/file patient forms while protecting patient personal health information according to HIPAA requirements.
  • Monitor and manage patient flow, ensuring a positive and professional environment for patients.
  • Balance daily monies and receipts, ensuring accuracy of batch summaries and creating deposits.
  • Maintain a high level of customer service, responding to patient concerns and resolving issues promptly.

Requirements:

High school diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.

Working knowledge of contracted insurances, patient benefits, and third-party requirements preferred.

Experience answering telephones and computer proficiency required.



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