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Restaurant Operations Manager

1 month ago

Virginia Beach, Virginia, United States Melty Virginia Beach Full time
Restaurant General Manager Job Summary

The General Manager (GM) is a key leader who drives the implementation of all restaurant operations. This role requires strong leadership skills, effective communication, attention to detail, and the ability to execute business operations with minimal oversight.

Key Responsibilities
  • Provide a quality product and guest service experience that delivers total guest satisfaction.
  • Model and create an environment where the guest is always right and ensures a positive guest service experience.
  • Respond positively and quickly to guest concerns, correcting potential problems before they affect our guests.
  • Continuously improve the skills, knowledge, and morale of all team members, treating them with dignity and respect.
  • Effectively utilize all training programs, from new employee orientation to management training classes.
  • Maximize financial performance and profit by setting motivating store performance goals and reviewing them daily, weekly, and monthly.
  • Oversee all inventory ordering, invoice collection, weekly and period-end inventory, and data entry, delegating tasks to assistant managers and shift leaders as needed.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Good verbal and written communication skills, with the ability to communicate effectively with guests and coworkers.
  • 3-5 years of management experience, preferably in the restaurant industry.
  • Must have or obtain a current Food Handlers Permit within 30 days of employment and be willing to obtain a ServSafe certification.
About Melty Virginia Beach

Melty is a dynamic company that creates and serves amazing melts in a fun, fast-paced environment. We're looking for talented individuals to join our team and help us deliver exceptional guest experiences. Salary and compensation will depend on experience.