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Retail Sales Representative
2 months ago
Position Overview:
The Retail Sales Representative plays a crucial role in embodying the brand's essence while ensuring that every customer enjoys a memorable shopping experience. This position requires a positive demeanor and a commitment to exceptional service in every customer interaction.
Key Responsibilities:
- Creates a friendly atmosphere as customers enter or leave the store.
- Responds promptly to customer inquiries and needs.
- Actively seeks opportunities to enhance the customer experience.
- Assists customers in finding, selecting, and understanding merchandise.
- Employs effective selling techniques to engage customers.
- Informs customers about current promotions, credit applications, and brand initiatives to foster loyalty.
- Adheres to the Customer FIRST model: Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking.
- Handles sales transactions accurately and maintains accountability at the register.
- Processes returns and exchanges in accordance with company policies.
- Speaks positively about the brand, customers, and team members.
- Exhibits initiative, teamwork, and ownership in all interactions.
- Maintains visual merchandising standards on the sales floor and in fitting rooms.
- Contributes to daily store recovery efforts.
- Follows company policies and loss prevention strategies.
- Shares constructive feedback with management to improve store processes.
- Adapts to a fast-paced environment while managing multiple tasks.
- Provides support across various departments as needed.
- Helps establish a customer-centric atmosphere that enhances brand recognition.
Qualifications:
- Must be at least 16 years old.
- Preferred: Minimum of one year of retail sales experience and cash handling experience.
- Must possess an energetic and engaging personality.
- Strong communication, organizational, and time management skills are essential.
- Excellent interpersonal skills with the ability to act with integrity and professionalism.
- Proficient in completing sales transactions using a POS system.
- Flexible availability to meet business needs, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Must be able to lift and carry up to 50 lbs.
- Capable of performing repetitive motions and various physical tasks.
Equal Employment Opportunity:
SPARC Group LLC is committed to fostering a diverse and inclusive workplace. We uphold a culture that values diversity and prohibits discrimination or harassment based on any protected characteristic.
