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Mobility Assistance Specialist
2 months ago
Position Title: Wheelchair/Stretcher Assistant
Compensation: Starting at $14.00 per hour
- Weekly Pay
- 401(k) Plan
- Dental Coverage
- Health Insurance
- Paid Time Off
- Vision Coverage
About Express Medical Transporters: Established in 1996, we are committed to providing compassionate, safe, and timely transportation services. Our mission is to assist every passenger, regardless of their disabilities or challenges, ensuring they reach their destinations with dignity and care. We cater to various organizations, including educational institutions, healthcare facilities, and individual clients, facilitating transport for appointments and other needs.
Role Summary:
As a Wheelchair and Stretcher Assistant, you will play a vital role in supporting individuals with mobility challenges. Your primary responsibility will be to provide courteous and efficient assistance, ensuring a safe and comfortable travel experience for clients who are wheelchair or stretcher-bound. Your commitment to service and meticulous attention to detail will greatly enhance the quality of life for those we serve.
Key Responsibilities:
- Assist with the loading and unloading of passengers.
- Ensure that each wheelchair/stretcher is securely fastened using appropriate tie-downs.
- Help passengers with safety devices, ensuring their security during transport.
- Provide information about schedules, stops, and routes as needed.
- Address special requests and assist passengers requiring additional support.
- Monitor passenger behavior to maintain safety compliance.
- Communicate effectively with drivers and supervisors to ensure smooth operations.
- Respond appropriately to emergencies and unexpected situations.
- Deliver exceptional customer service, addressing any concerns from passengers.
- Ensure all necessary equipment for passenger assistance is in good condition.
- Participate in training sessions to enhance job-related skills.
- Collaborate with team members to improve the overall passenger experience.
- Perform other duties as assigned.
Qualifications:
- Must be at least 18 years of age.
- Must possess a clean criminal background and pass a drug screening.
Education:
- High School Diploma or equivalent.
Experience:
- Prior experience in customer service or a related field.
- Familiarity with safety and emergency protocols.
- First Aid, AED, and CPR certification is preferred.
Skills:
- Ability to assist passengers with care and efficiency.
- Strong communication and interpersonal skills.
- Capability to lift and carry up to 150 pounds.
- Flexibility to work various hours, including nights and weekends.
- Empathy and patience towards individuals with disabilities.
- Good problem-solving abilities.
- Physical capability to bend, lift, and sit for extended periods.
- Team-oriented mindset with the ability to follow instructions.
- Attention to detail and commitment to cleanliness.
Express Medical Transporters is dedicated to inclusive hiring practices and will provide reasonable accommodations for individuals with disabilities upon request.
Working Conditions:
This position requires spending significant time as a passenger in a moving vehicle, which may expose you to various weather conditions and bodily fluids.
