Night Auditor

We are seeking a highly skilled Night Auditor to join our team at Holiday Inn Express Shawnee. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and reports, as well as providing exceptional guest service.

• Reconcile all hotel cashier transactions to ensure accuracy and completeness.
• Review and compile management reports on a timely basis to identify trends and areas for improvement.
• Ensure the accuracy of guest billings and city ledger transactions.
• Communicate effectively with all levels of management to address concerns and issues.
• Perform guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.