Customer Support Associate

3 weeks ago


Jefferson City, Missouri, United States Alphapointe Full time
Job Overview
At Alphapointe, we are seeking a highly skilled Customer Support Associate to join our team. As a key member of our organization, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.

In this role, you will have the opportunity to work with a diverse range of customers, providing exceptional service and support. You will be required to possess excellent communication skills, both written and verbal, as well as the ability to work independently with minimal supervision.

We offer a competitive salary of $40,000 per year, plus benefits and opportunities for career growth and development.

Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints in a timely and professional manner
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve complex customer issues

Requirements
- High school diploma or equivalent required
- 2+ years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office Suite

Benefits
- Competitive salary of $40,000 per year
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career growth and development
- Paid time off and holidays


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